Refund Policy
Healing-Homes.org Refund Policy
At Healing-Homes.org, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a flexible and fair refund policy. Please review the details below to understand how refunds, exchanges, and returns are handled.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- You must request a refund within 30 days of the purchase date.
- Certain items, such as personalized products, gift cards, and downloadable digital goods, are non-refundable unless defective.
2. Requesting a Refund
If you would like to request a refund, please follow these steps:
- Contact us at ihmwellnesscentre@gmail.com with your order number, a brief explanation of the issue, and any supporting photos (if applicable).
- Once your refund request is reviewed and approved, we will provide instructions for returning the item (if necessary).
- Please note that the original shipping charges are non-refundable unless the item was damaged, defective, or the incorrect product was sent.
3. Return Process
After your refund request is approved, you may be required to return the item to us. The return process is as follows:
- Return Shipping: You will be responsible for the return shipping costs unless the product was damaged, defective, or the wrong item was sent. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
- Return Address: We will provide you with the correct return address upon approval of your refund request.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refund Processing
Once your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
5. Exchanges
If you receive a defective or damaged product, we will happily exchange it for the same item at no additional cost. Please contact us at ihmwellnesscentre@gmail.com with your order number and photos of the damaged product, and we will assist you with the exchange process.
6. Non-Refundable Items
Please note that the following items are not eligible for refunds:
- Personalized or customized products.
- Gift cards.
- Downloadable or digital products.
- Services or wellness sessions that have already been rendered.
7. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please follow these steps:
- Check your bank or credit card account again.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you have done all of this and still have not received your refund, please contact us at ihmwellnesscentre@gmail.com for assistance.
8. Cancellation of Orders
- Orders can be canceled within 12 hours of placing the order. If your order has already been processed or shipped, we cannot cancel it, but you may be eligible for a return and refund as per the conditions above.
- To cancel an order, contact us as soon as possible at ihmwellnesscentre@gmail.com.
9. Contact Information
If you have any questions or concerns about our Refund Policy or need assistance with a return or exchange, please contact us:
Healing Homes
Email: ihmwellnesscentre@gmail.com
Address: 61 Ubi Ave 1, #06-11, Singapore 408941
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By purchasing from Healing-Homes.org, you acknowledge and agree to the terms outlined in this Refund Policy. Thank you for choosing Healing Homes. We are committed to your satisfaction and are here to help!