Shipping Policy
Healing-Homes.org Shipping Policy
Welcome to Healing-Homes.org! We are committed to ensuring that your products reach you promptly and securely. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through our website. Please read it carefully before making a purchase.
1. General Information
- We are based in **Singapore and currently ship only within Singapore. At this time, we do not offer international shipping.
- All orders are processed and shipped during standard business hours (Monday to Friday, excluding public holidays).
- Orders are typically processed within 1-2 business days from the time of purchase. You will receive a confirmation email with your tracking number once your order has been shipped.
2. Shipping Methods and Costs
We offer the following shipping options within Singapore:
- Standard Shipping:
- Estimated Delivery Time: 3-5 business days
- Cost: SGD 5.00 (free for orders over SGD 100)
- Express Shipping:
- Estimated Delivery Time: 1-2 business days
- Cost: SGD 10.00
- Self-Collection:
- Free self-collection option is available at our office in [Insert Address].
- You will receive a notification once your order is ready for collection, typically within 1-2 business days.
3. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package online. Please allow 24 hours for the tracking information to update.
4. Delivery Times
While we aim to deliver all orders within the specified delivery times, delays may occur due to unforeseen circumstances such as weather conditions, peak seasons, or courier service issues. If your order is delayed, we will notify you as soon as possible and provide updates on the status of your delivery.
5. Failed Deliveries
In the event that a delivery attempt is unsuccessful (due to incorrect address, no one available to receive the package, etc.), the courier may attempt a second delivery or leave instructions for collection at a designated location. If the package is returned to us due to a failed delivery, additional shipping charges may apply for resending the package.
6. Damaged or Missing Items
If you receive a damaged product or your order is incomplete, please contact us within **7 days** of receiving your package. We will work with you to resolve the issue as quickly as possible, either by arranging a replacement or providing a refund where applicable.
To report damaged or missing items, please email us at ihmwellnesscentre@gmail.com with your order number and photos of the damaged item (if applicable).
7. Address Changes
If you need to update your shipping address after placing an order, please contact us at ihmwellnesscentre@gmail.com as soon as possible. We can make changes to your shipping address before the order has been processed. Once the order has been dispatched, we are unable to change the shipping address.
8. Cancellation Policy
If you wish to cancel your order, please contact us within **12 hours** of placing the order. Once your order has been processed and shipped, we are unable to cancel it. You may still return the product in accordance with our Return Policy, which is available on our website.
9. Contact Information
For any shipping-related inquiries, please feel free to reach out to our customer support team:
Healing Homes
Email: ihmwellnesscentre@gmail.com
Address: 61 Ubi Ave 1, #06-11, Singapore 408941
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By making a purchase on Healing-Homes.org, you acknowledge and agree to the terms outlined in this Shipping Policy. Thank you for choosing Healing Homes, and we look forward to delivering your wellness products with care!